For cancellation or amendment to a reservation we ask that clients give us, a minimum of 7 working days' notice prior to the date of your registered class is required. All no-shows are treated as a non-refundable, non-transferable, late cancellations (please note that our cancellation policy does not alter for travel disruption, such as any transport cancellations). If for any reason you are not able to join us after the cancellation period, please do be kind enough to let us know not to expect you!
For cancellation or amendment to a private class/tour or reservations of 6 or more participants:
More than 14 working days before the event, the cost is fully refundable.
Less than 14 working days before the event, you will receive a 50% refund.
Less than 7 working days before the event, the full cost is non-refundable.
When you purchase a cooking class, you are purchasing an experience on a specific date and time, and very much like tickets to the theater, a non-showing or a late cancellation is non-refundable. Please keep in mind that we rely on confirmed class bookings for making sure that we have the right chef in place, as well as ensuring that we have fresh ingredients for each participant attending. As such, when someone cancels at the last minute, unlike a restaurant, we are not likely to fill their space. We understand there are occasions when medical emergencies, which make it difficult to notify us in within our cancellation policy. We certainly do try to make exceptions in this case, and simply ask for medical certification. For all other reasons, including travel changes and/or delays, we are not able to provide refunds for missed classes in these circumstances - please direct those to the appropriate party responsible.
Please note that all processed refunds are imposed a 10% processing fee.